Refund Policy
Last Updated: October 17, 2026
1. All Digital Products Are Non-Refundable
At Quantum Liaison, we offer digital products, downloadable content, personalized digital dossiers, interactive experiences, and other digital goods.
All purchases of digital products are final and non-refundable, except where a refund, cancellation, or other remedy is required by applicable law.
Because digital products may be delivered electronically, accessed immediately, or generated specifically for the customer, we generally cannot accept returns or provide refunds once an order has been completed.
2. Personalized and Custom-Generated Products
Certain Quantum Liaison products, including personalized dossiers and reports, are created using the information and preferences submitted by the customer.
Once a personalized product has been generated, delivered, or made available through a purchase link, the purchase is non-refundable, except where required by applicable law or where a refund is otherwise approved under this policy.
Customers are responsible for reviewing their submitted information before completing their purchase.
3. Downloads and Digital Delivery
Customers are responsible for providing an accurate email address and ensuring they can access the email account, device, software, and internet connection needed to receive or download their purchases.
If you do not receive your digital product, experience a broken download link, or encounter a technical problem accessing your purchase, please contact us. We will make reasonable efforts to help you access the product you purchased.
A delivery problem does not automatically entitle a customer to a refund, but we will assess the issue fairly and provide any remedy required by applicable law.
4. Duplicate Purchases
If you believe you have accidentally purchased the same digital product more than once, contact us with the relevant order details. We will review the circumstances and determine an appropriate resolution, subject to applicable law.
5. Incorrect or Defective Digital Products
If a digital product is corrupted, materially different from its description, or does not function as advertised, please contact us so we can investigate and, where appropriate, provide a corrected product, replacement, or other legally required remedy.
Nothing in this policy excludes or limits any consumer rights that cannot legally be excluded or limited.
6. Chargebacks and Payment Disputes
If you have a problem with a purchase, we encourage you to contact us first so we can attempt to resolve the issue.
This does not prevent you from exercising any applicable rights through your payment provider or under applicable law.
7. How to Contact Us
For questions about refunds, digital delivery, or access to a purchase, contact:
Quantum Liaison
Email: support@quantum-liaison.com
Please include your order number, the email address used for your purchase, and a brief description of the issue. Do not send payment-card details or passwords.
8. Policy Updates
Quantum Liaison may update this Refund Policy from time to time. Any changes will be published on this page with an updated revision date.
By purchasing a digital product, you acknowledge that you have read this policy, subject to your rights under applicable law.